Refund policy

Thank you for studying with UOLLB. We strive to provide the highest quality digital products and a seamless purchasing experience. Please review our return and refund policy for digital downloads below.

1 Cancellation Policy
Because our Products and/or Services are delivered to you immediately upon payment, you will not have the right to change your mind. Once a digital product has been purchased and the download link has been provided, we are unable to offer refunds, exchanges, or cancellations. This policy is in place to protect our intellectual property and ensure the integrity of our products. It is therefore important that you make your purchase decision carefully before making the payment.

It is your responsibility to ensure that you meet the system requirements, including compatible hardware, software, telecommunications equipment and Internet service, prior to purchasing any content. We are unable to provide refunds where your access to the Product(s) and/or Service(s) is inhibited due to insufficient system requirements.

2. Refund Policy
Please note that due to the digital nature of the Products and/or Services, you do not have the right to change your mind about your order and receive a refund once you start downloading our exclusive digital content. You agree to be bound by UOLLB's no refund policy for any of the Products and/or Services we provide. You further agree that refunds will only be given in exceptional circumstances, for instance the failure to deliver the study materials, and that all refunds are at the complete discretion of UOLLB.

Although you have a 7-day period to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, as provided for by the law, you waive this right the moment you begin downloading our exclusive digital content. By doing so, you also confirm your consent to waiving the 14 day cooling-off period under Regulation 30 of the Consumer Contracts Regulations 2013.

You agree that as soon as an order has been paid for, either in part or in whole, you cannot cancel the order and are obliged to pay in full any outstanding fees. Therefore, you are strongly advised to read our terms and conditions, refund policy, shipping policy, privacy policy, and the description of the digital products and/or services carefully, including the previews and tables of contents, before placing an order with us.

3. Right of Withdrawal
If you are a consumer residing within the European Union (EU) or the European Economic Area (EEA), you generally have a statutory right to withdraw from distance contracts within 14 calendar days from the date the contract is concluded, without giving any reason.

However, pursuant to Article 16(m) of the EU Consumer Rights Directive, the 14-day cooling-off period does not apply, and your right of withdrawal is completely lost, if the contract is for the supply of digital content not delivered on a tangible medium (e.g. instant digital downloads, software-as-a-service, or streaming), provided that:

You gave your explicit prior consent for the performance (the download, access, or streaming of the digital content) to begin immediately during the 14-day cooling-off period; and you explicitly acknowledged that by giving this consent, you would lose your statutory right of withdrawal as soon as the performance began; and we have provided you with confirmation of your consent and acknowledgment on a durable medium (such as a purchase confirmation email).

By ticking the acknowledgment box at checkout and initiating the download, stream, or digital delivery of your product, you acknowledge that you are requesting immediate performance and that you forfeit your right to a refund or cancelation under the EU cooling-off regulations.

Thank you for understanding and adhering to our return and refund policy for digital downloads. We appreciate your business and are dedicated to providing you with high-quality digital products and exceptional customer service.