Consumer Contracts Regulations 1999

The Consumer Contracts Regulations 1999 was a UK law that regulated contracts between businesses and consumers. However, the Regulations were superseded by the Consumer Rights Act 2015 and now apply only to business contracts. The Regulations established rules for contracts made between businesses that were not conducted face-to-face, such as contracts made over the telephone or online. The key provisions of the regulations included:
  1. Cancellation period: The regulations provided consumers with a cooling-off period of 7 days during which they could cancel the contract without giving any reason.
  2. Information requirements: The regulations required businesses to provide consumers with certain information, such as the identity of the seller, a description of the goods or services, the total price, and any delivery costs.
  3. Delivery: The regulations required businesses to deliver the goods or services within a reasonable time, and to provide consumers with information on how delivery would be made.
  4. Payment: The regulations required businesses to obtain the consumer's explicit consent before charging any additional payments, such as delivery charges or credit card fees.
  5. Unfair contract terms: The regulations prohibited the use of unfair contract terms, such as terms that unfairly limited the consumer's legal rights.
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