Consumer Rights Act 2015

The Consumer Rights Act 2015 is a UK law that sets out the rights and protections of consumers in relation to goods, services, and digital content. The Act came into force on October 1, 2015, and largely replaced several existing laws, including the Sale of Goods Act 1979, the Supply of Goods and Services Act 1982, and the Unfair Terms in Consumer Contracts Regulations 1999. The key provisions of the Consumer Rights Act 2015 include:

Goods: The Act requires that goods must be of satisfactory quality, fit for purpose, and as described. If goods do not meet these standards, consumers have the right to a repair, replacement, or refund.

Services: The Act requires that services must be provided with reasonable care and skill, and within a reasonable time. If services do not meet these standards, consumers have the right to a repeat performance or, if that is not possible, a price reduction or refund.

Digital content: The Act provides for the first time specific rights for consumers in relation to digital content. Digital content must be of satisfactory quality, fit for purpose, and as described. If digital content does not meet these standards, consumers have the right to a repair, replacement, or refund.

Unfair terms: The Act sets out a list of terms that may be considered unfair and therefore unenforceable, such as terms that exclude or limit liability, or terms that allow the seller or supplier to change the price of the goods or services without notice.

Remedies: The Act sets out a range of remedies available to consumers if their rights are breached, including the right to repair, replacement, or refund, as well as the right to compensation for any damage or loss suffered.
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